Refund and Returns Policy

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of items are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.

Additional items that cannot be returned:

• Downloadable software products
• Some health and personal care items
• To complete the return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is given:

• There are certain situations where only a partial refund is given:
• CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
• Any item that is not in original condition, is damaged or missing parts for reasons not due to our fault.
• Any item returned more than 30 days after delivery
  Refunds
• Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be charged to your credit card or original payment method within a certain number of days.

Delayed or missing refunds

• If you haven’t received your refund yet, please check your bank account again first.
• Then contact your credit card company. It may take some time for your refund to be officially registered.
• Then contact your bank. There is often some processing time before a refund is registered.
• If you have done all of this and still have not received your refund, please contact us at {post@norditec.no}.

Sale items

Only regular priced items can be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email to {post@norditec.no} and send the item to: Østensjøveien 43, 0667 Oslo.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Østensjøveien 43, 0667 Oslo.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {post@norditec.no} for questions related to refunds and returns.